A portal on Complaint Management was launched on 2nd March 2015, both in English and Hindi. However, the mobile application which was launched on same day is available only in English on Android platform.The public complaints and suggestions are being monitored on a real time basis. Necessary instructions have been issued to concerned officials to finalize the complaints at the earliest. However, no time frame has been set to redress the complaints.
Bonafide passengers can send their valuable suggestions also through this newly launched portal. The details of the Railway Mobile App have been given wide publicity through Indian Railways’ Press Release, sharing the details on Indian Railways social networking sites such as Facebook and twitter with URL Rail Min India were also used to publicize this app.This information was given by the Minister of State for Railways Shri Manoj Sinha in written reply to a question in Lok Sabha today.