The Union Minister of State for Home Affairs Shri Haribhai Parathibhai Chaudhary launched the Centralized Delhi Police Railway Helpline No.1512 at a function here today. Lauding the innovative step, MoS (Home) asked the Delhi Police to arrange extensive publicity for its Railway Helpline to raise awareness among the commuting rail traffic. Shri Haribhai Parathibhai Chaudhary also commended the Delhi Police for its grand plans to make ‘SMART” all Police Stations in the National Capital.
Delhi Police Railway Helpline No.1512 will serve as a very useful mechanism for rail passengers. The passengers now can file complaints and make suggestions from moving trains without deboarding. Any person can make calls on this all-India Helpline Number from anywhere across the country. An FIR will be lodged on fax/email and copy of the FIR sent to the complainant through fax/email/post.
This Helpline will deal with cases related to problems faced by passengers at Railway Stations and on moving trains. Cases can also be lodged on Police Control Room No.100 and the Delhi Police Railway’s dedicated What’sApp No.875081512 where related Photos and Videos can also be received. STD facilities have been provided in the Delhi Police Control Room to contact anybody in distress and also talk to any concerned Control Room of States/Police Stations. The Delhi Police Railway Control Room will promptly transfer the complaint to escort duty staff in running train for immediately attending to the passenger’s grievance. Police Officers will remain in touch with complainants till their problem is resolved.