Improvement of catering services is an ongoing process. Steps taken/being taken to further improve the catering services include (i)Third Party Audit of catering services to be conducted at periodic intervals by independent and reputed auditing agencies accredited by NABCB (National Accreditation Board for Certification Bodies) as empanelled by the zonal Railways. (ii) Introduction of e-Catering so that passengers can book the food of their choice through internet (iii) Introduction of Pre-cooked Food (ready to eat) meals of reputed brands to improve the quality, hygiene and to provide variety of options of meals to the passengers (iv) Setting up of centralized Catering Services Monitoring Cell (CSMC) with a toll free number 1800-111-321 for prompt redressal of the passenger grievances related to the catering activities and real time assistance to travelling public. (v) Imposition of stringent punitive action including heavy penalties in case of deficiencies in services.
Further, transparent contract awarding and management system has been laid down in Catering Policy, 2010. Standard Bid Documents (SBDs) for award of general minor units, major static units and mobile catering units (Pantry car) have been issued.