National Highways Authority of India (NHAI) requested Department of Tele Communication (DoT) for allotment of a toll free number. DoT allotted four digit short code “1033” for Road Incident Management Services. The salient features of these centres are category-I Service i.e. mandatory service to be provided by all Access Service Providers; unrestricted i.e. accessible from anywhere in India and non-metered service.
Indian Highway Management Company Limited (IHMCL) a company promoted by NHAI is executing the project. Based on geographical contiguity, IHMCL structured the project under six zones. Procurement of Service Provider for setting up call center has been completed at 4 zones, as per details given below:-
West Zone – Work awarded to Bharat BPO Services Limited. Call Centre to be set up at Ahmedabad. States covered include: Goa, Gujarat, Maharashtra, Rajasthan, Dadra and Nagar Haveli & Daman and Diu.
South Zone – Work awarded to Bharat BPO Services Limited. Call center to be set up at Mysore.
States covered include: Andhra Pradesh, Karnataka, Kerala, Tamil Nadu, Telangana, Andaman and Nicobar Island, Lakshadweep & Puducherry.
Delhi Zone – Work awarded to Apollo-Samarth-Dhruv JV. Call center to be set up at Gurgaon.
States covered include: Delhi, Uttar Pradesh, Uttarakhand & Madhya Pradesh.
Chandigarh Zone – Work awarded to Bharat BPO Services Ltd. Call center to be set up at Mohali. States covered include: Haryana, Himachal Pradesh, Jammu & Kashmir, Punjab & Chandigarh.